*Limited to three remote sessions/remote management changes per month, additional sessions at an additional charge. Unused remote support sessions can not be converted to following months or year if unused. Some features are not covered under the remote support plans as they require extended set-up time and labor. Additional charges may apply.
NOTE: NETWORK OR ADDITIONAL NON-SYSTEM RELATED DIAGNOSTICS to resolve known network issues are at an added per hourly cost over and above base support plan pricing.
If an issue can not be resolved, as a result of Manufacturer policy or programming issue, GrandStream support will be notified. But, our team will recommend you also submit a support ticket to GrandStream in certain cases to request notification for firmware or program update releases.
OREweb.ca®'s Remote Support or Remote Support & Management is not part of, and not covered under any additional manufacturer contracts or policies - It is a separate service provided by us only. Extended repair, equipment replacement and extenuating software and hardware support issues are not covered under OREweb.ca®'s plans - in certain cases, we will communicate what you will need to do to resolve certain support related issues, including communicating directly with the manufacturer if we are unable to resolve an issue.